Our Guarantee & Warranty - Vance Gate Repair Johns Creek

The Vance Gate Repair Johns Creek Guarantee

We stand behind every gate repair, installation, and motor replacement we complete in Johns Creek with something most companies bury in fine print: a written promise that stays in force for a full year. Since 2014, Adrian Vance and our team have repaired and installed over 22,000 gates, and every single job started with a written price and ended with a documented record. That is not marketing language. It is how we have operated from the first commercial access-control site Adrian worked to the residential swing gates we service across Johns Creek today. Our guarantee is simple: if the repair is not right, we make it right. No argument, no additional charge, no expiration within that 365-day window. We call it the 365-Day Done Right Promise, and it applies to every completed repair we perform.

Call (678) 394-1765

What’s Covered

• Workmanship on every repair and installation. If a weld cracks, a bracket loosens, or a motor setting drifts within 365 days of our visit, we return and correct it at no charge. This covers our labor and the specific adjustments we made, because a gate that worked when we left should still work correctly a year later.
• Parts we supply and install. We use components rated for the application, whether that is a replacement arm for a LiftMaster swing-gate operator or a new limit switch in a FAAC sliding system. If a part we installed fails due to defect or improper specification within the coverage window, we replace it and handle the labor ourselves.
• Site condition when we leave. We do not leave debris, discarded motors, or welding slag behind. Your driveway, landscaping, and gate line remain as we found them, minus the problem. If our work required excavation or concrete removal, we restore the surface to functional condition before departure.
• Arrival within the committed window. When we schedule a service appointment in Johns Creek, we provide a technician name and photo before arrival. If we miss that window due to our own scheduling error, not weather or traffic beyond reasonable control, we acknowledge the failure and reschedule at your preference without penalty.
• The price you were quoted is the price you pay. Under Haven Standard Clause 1, every job receives a written, flat price before any work begins. There is no “call for a quote” followed by a larger invoice. If we discover additional damage after starting, we stop, explain what we found, and document a revised price in writing before continuing. You approve every dollar.

Our Satisfaction Promise

If you are not satisfied with our work, the process to make it right is direct. Call us at (678) 394-1765. A live person answers 24 hours a day, seven days a week. No voicemail loop, no callback queue. Explain what is wrong. We schedule a return visit, typically within 24 to 48 hours for non-emergency issues and same-day for situations where your gate is stuck open or closed and your property is unsecured. The technician who arrives reviews the original job record, including the photo documentation we left with you and filed internally. We identify whether the issue stems from our original work, a part failure, or a new and separate problem. If it is ours, we fix it. No charge. No debate about whether the problem “counts.” The 365-Day Done Right Promise does not require you to prove negligence or produce original receipts. The job record, with its photographed adjustments and part numbers, is the proof. Adrian Vance built this system from commercial access-control documentation habits developed starting in 2014, and we apply the same rigor to residential gates in Johns Creek. Your satisfaction is not a department. It is the reason the documentation exists.

Before

After

Licensed & Insured Backing

A guarantee is only as reliable as the company behind it. Vance Gate Repair Johns Creek is licensed and insured, with background-checked, uniformed technicians dispatched to every job. That paperwork matters when a technician is welding on a steel gate frame, adjusting high-tension spring-assisted hinges, or troubleshooting 120-volt operator wiring. Licensing means we have demonstrated competency to state regulators. Insurance means if an accident occurs on your property, you are not left holding the liability. We do not publish a license number we cannot verify on request, but we will provide it, along with proof of insurance, to any Johns Creek homeowner who asks before we start work. The Haven Standard requires this transparency. Adrian Vance has operated under these credentials since founding the company in 2014, and they remain current and enforceable today. The 365-Day Done Right Promise, the written pricing under Clause 1, and the documented photo record under Clause 4 all rest on this foundation: a legitimate, accountable business that will still exist if you need us six months from now.

What Our Documentation Looks Like

Under Haven Standard Clause 4, every visit produces a photographed record. You receive a copy; we file another. This is what it includes:

• Condition photos: What we found when we arrived, a misaligned photo-eye (the infrared beam that stops the gate if something crosses the path), a cracked weld, a motor housing with water intrusion.
• Adjustment documentation: What we changed and where we set it, the limit switch reset from 12 degrees past travel to the correct stop position, the new photo-eye alignment measured in inches.
• Replacement parts: Manufacturer and part number of anything installed, so there is no question about what is under warranty or what to request if a matching component is needed later.
• Final test results: How the gate performed after our work, cycle counts, safety reverse tests, manual release function verified.

This documentation protects both of us. You have evidence of what was done. We have a record that lets any technician pick up where the last one left off, even a year later, even if the original technician has moved on. That continuity is part of the guarantee.

How This Differs from Manufacturer Warranties

We service nine major automation brands: LiftMaster, FAAC, BFT, Linear, Viking, Ghost Controls, DoorKing, Elite, and Mighty Mule. Each manufacturer offers its own parts warranty, typically ranging from one to three years depending on the component and series. We honor those terms and handle the claim process when a part we installed fails within the manufacturer’s coverage. Our 365-Day Done Right Promise is separate and additional. It covers our workmanship regardless of brand, and it extends to repairs and adjustments that do not involve parts replacement at all. If we reset a limit switch and it drifts again because our setting was incorrect, that is our fix to make. If a weld we completed develops a crack at the heat-affected zone, that is our repair. Manufacturer warranties do not cover labor for installation errors or subsequent adjustments. Our promise does.

Free Second Opinion: Another Form of Guarantee

If another company has given you a written estimate for gate repair or replacement in Johns Creek, bring it to us. We will review it at no cost. We have seen estimates that recommended full operator replacement when a $40 limit switch would solve the problem, or quoted “custom welding” for a gate that needed a standard hinge pin. Our second opinion does not oblige you to hire us. It simply ensures you have accurate information before spending money. That is part of standing behind our work: we are confident enough in our assessments to put them in writing, even when we are not the ones getting paid for the job.

What We Ask in Return

The guarantee functions when both parties operate in good faith. We ask that you report problems promptly rather than waiting until day 364. We ask that you allow reasonable access to the gate and operator for inspection and correction. We ask that you not modify our work or have another company alter adjustments we made without documenting the change, since that makes root-cause analysis impossible. Beyond that, the promise is unconditional. We do not prorate coverage, require maintenance contracts, or exclude “wear items” from protection. A repair that was done right should last. We guarantee ours does.

Frequently Asked Questions